Refund policy
We want you to love your purchase! If you're not satisfied, we're here to help.
Return Policy:
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You can return items within 7 days of receiving your order.
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To be eligible for a return:
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Items must be unused, unworn, and in original packaging
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Must include all original tags, accessories, and receipts (if any)
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Returns must be requested by email at nesturban074@gmail.com before sending the item back.
Non-Returnable Items:
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Items marked as final sale
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Personal care items or undergarments (for hygiene reasons)
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Damaged or used products not caused by shipping
Return Process:
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Email us at nesturban074@gmail.com with your order number and reason for return
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We will respond within 1–2 business days with return instructions
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Once we receive and inspect the item, we’ll notify you of the approval or rejection
Refunds:
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If approved, your refund will be processed within 3–5 business days
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Refunds are made via the original payment method (or bank transfer for COD orders)
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Shipping costs are non-refundable (unless the product was damaged or incorrect)
Damaged or Incorrect Items:
If you received a defective or wrong item, please contact us immediately with photos. We will arrange a free replacement or full refund.