Privacy policy

At Urban Nest, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data.

Information We Collect:

  • Name, email address, phone number, and shipping address

  • Order history and preferences

  • Payment details (processed securely, we do not store card information)

How We Use Your Information:

  • To process and deliver your orders

  • To provide customer service and respond to your inquiries

  • To send updates or promotional offers (only with your consent)

Data Security:

We implement industry-standard security measures to protect your personal information. Your data is not shared or sold to third parties.

Contact Us:

If you have any questions regarding your privacy, please email us at: nesturban074@gmail.com

Return Policy – Urban Nest

We want you to be happy with your purchase!

  • You may return items within 7 days of receiving your order.

  • Items must be unused, in original condition and packaging.

  • To start a return, contact us at nesturban074@gmail.com

  • Customers are responsible for return shipping unless the item was damaged or incorrect.

Once we receive and inspect the returned item, we will process your refund or exchange.

Shipping Policy – Urban Nest

We deliver across the UAE.

  • Delivery Time: 2 to 3 business days

  • Orders are processed within 24 hours (excluding weekends & holidays)

  • Shipping confirmation and tracking details will be emailed once your order ships

If there are any delays, we will notify you via email or phone.

Cash on Delivery (COD) Policy – Urban Nest

We offer FREE Cash on Delivery (COD) on all orders.

  • No extra charges for COD

  • Please ensure you are available to receive and pay for your order upon delivery

  • Orders may be canceled if COD is refused more than once